Choosing how your Agent reaches you

Settings, under "How we reach you", has three options. All three include calls from your Agent; they differ in where the call and the messages land.

Smart (recommended)

Your Agent reaches you in the FineStreak app when the app can reach you, and by phone call and text when it cannot. This is the default for members with a phone number on file. You get the in-app experience most of the time with the phone as a safety net.

Phone and text

Always a regular phone call and a regular text message to your number. Pick this if you rarely open the app or prefer your phone's built-in call and messages apps. Available in the US and Canada.

In-app only

Everything arrives in the app: calls, check-in prompts, reminders and your Agent's replies. Your phone number is never used. This is the setting for members in the United Kingdom, Australia, New Zealand and Ireland, where FineStreak does not place phone calls or send texts, and it is a fine choice anywhere if you would rather keep everything in one place.

Per-goal overrides

Any single goal can be sent to your phone instead, from that goal's settings ("Send this one to my phone"). Goals also have their own "Break through silent and Focus" setting, which sounds an alarm at the check-in time if the ring cannot get through. See How in-app calls work.

During the free week

A free-week member with a phone number is on Phone and text for the week. Members who installed the app and a free-week member without a phone number (outside the US and Canada) use the app. Every option opens up when you pick a plan.

Whichever you choose

Save the FineStreak Agent contact and turn on Emergency Bypass so the call rings through silent mode and Focus. The steps are in Make sure you hear your check-in.