Missed calls and calling back

Missed the call? Here is how FineStreak handles it, and what you can do to save the day.

Call back right away

If you see the missed call within a few minutes, call the number back. For about five minutes after an Agent call, calling that number back reconnects you so you can complete the check-in. After that window closes, use one of the options below instead.

The text backup

If your goal is set to "Phone call + text reminder," a missed call is recoverable by text: reply to the follow-up text before midnight and the day still counts. If your goal is set to strict "Phone call" mode, answering the call is required, so a missed call counts as a miss for that day.

Retrying from the dashboard

On the Goals page, a goal whose call went unanswered shows a "Try call again" button so you can trigger another call on the spot. If three calls go unanswered, there is a short cooldown before you can retry. The dashboard shows how many minutes are left.

If your phone had no service

When a call cannot reach your phone at all, the dashboard tells you so and asks you to check your service before retrying. If missed check-ins happened because of something genuinely outside your control, email [email protected] and we will review it. We do not charge for failures on our end.

Heading somewhere unreachable?

Pause the goal before you go. See Pausing and deactivating goals.