Contacting support

We are a small team and we read everything. Here is how to reach us and how to get the fastest answer.

Email

[email protected] is the main line. Response time is typically within 24 hours. This is the right channel for billing questions, account issues, dispute follow-ups, feature requests, and anything sensitive.

From your dashboard

Use the support option in your dashboard. It arrives with your account context attached, which usually saves a round-trip.

Text your Agent

For day-to-day product issues, texting your Agent is often fastest: "my call never came," "my screenshot won't go through," "something looks wrong on my fines page." It can fix some things on the spot and flag the rest to the team.

Disputes have their own lane

If your issue is a fine you believe is wrong, use the Dispute button on the Fines page rather than email. The fine is held automatically while we review, and disputes are answered within 24 hours. See Disputing a fine.

What to include

The goal name, the date, and what you expected versus what happened. For verification issues, mention what proof you sent. For call issues, roughly when the call did or did not happen. One good detail often turns a three-email thread into a one-email fix.

Feature ideas welcome

Want a goal type we do not have, or a voice, or an integration? Tell us. The goal presets list has grown from exactly this kind of email.